How are Customer Service and Selling related?
As an experience sales trainer, I include an element customer service training in my materials. Often, people asked me why must a sales professional learn customer service. I shall use a quote from Masushita to answer this question. “After sales service is more important than assistance before sales. It is through such service that one [...]
With increasing consumers’ expectation, how do you manage to ensure customers’ satisfaction?
Today’s consumers are different from those 15 years ago …… More than a decade ago, someone who wants to buy a television genuinely wants a television. Today, they expect it to be network enable, compatible with most PCs, digital cameras and view cams and at the same time user friendly. Some time ago petrol stations [...]