Change is Nature
Wow! I have not updated my blog for almost 2 months already. How time flies! No excuses! This month, I had the privilege to learn from Philip Kotler when he visited Singapore. Before I met him, I was wandering what a 75 years old professor, whose books are used by many universities around the world, [...]
With increasing consumers’ expectation, how do you manage to ensure customers’ satisfaction?
Today’s consumers are different from those 15 years ago …… More than a decade ago, someone who wants to buy a television genuinely wants a television. Today, they expect it to be network enable, compatible with most PCs, digital cameras and view cams and at the same time user friendly. Some time ago petrol stations [...]
What should you do if your Industry is getting too Crowded?
A little incident 2 weeks ago … As part of good customer service (well, I teach that in class and of course I practice that too!), I visit all my major clients regularly to gather feedback about my sales training. During one recent visit, I asked them if they need help in any other areas [...]