How are Customer Service and Selling related?
As an experience sales trainer, I include an element customer service training in my materials. Often, people asked me why must a sales professional learn customer service. I shall use a quote from Masushita to answer this question. “After sales service is more important than assistance before sales. It is through such service that one [...]
What should you do if your Industry is getting too Crowded?
A little incident 2 weeks ago … As part of good customer service (well, I teach that in class and of course I practice that too!), I visit all my major clients regularly to gather feedback about my sales training. During one recent visit, I asked them if they need help in any other areas [...]
What do you do when someone say you never reply a message?
Selling today is very different from 20 years ago. An elderly participant in my sales training class once told me this: when he got his 1st job in 1981, after graduating from university, he had no email, no mobile phone, no voice mail, no fax machine on his working table. Now that he looked back, [...]