With increasing consumers’ expectation, how do you manage to ensure customers’ satisfaction?
Today’s consumers are different from those 15 years ago …… More than a decade ago, someone who wants to buy a television genuinely wants a television. Today, they expect it to be network enable, compatible with most PCs, digital cameras and view cams and at the same time user friendly. Some time ago petrol stations [...]
What should you do if your Industry is getting too Crowded?
A little incident 2 weeks ago … As part of good customer service (well, I teach that in class and of course I practice that too!), I visit all my major clients regularly to gather feedback about my sales training. During one recent visit, I asked them if they need help in any other areas [...]
Is Price an issue with your Prospect?
Had an interesting sales training a few hours ago. A participant in my class insisted that price is the main issue in his industry and country (in this case, Singapore). In other word, he believes that everyone is competing on price and consumer is mainly looking at price. He is entitled to his opinion, of [...]