How to Recruit and Retain talents?
Recent meetings with a number of CEOs surface a challenge that all of them are having … identifying, recruiting and retaining the best people. Here is what I teach participants in leadership and management seminars. Sales managers (or managers to be) find this process to be very useful and effective. How to Identify? Before that, [...]
With increasing consumers’ expectation, how do you manage to ensure customers’ satisfaction?
Today’s consumers are different from those 15 years ago …… More than a decade ago, someone who wants to buy a television genuinely wants a television. Today, they expect it to be network enable, compatible with most PCs, digital cameras and view cams and at the same time user friendly. Some time ago petrol stations [...]